Refund Policy

Refund & Returns Policy

We are committed to ensuring that you are completely satisfied with your purchase. If you are not satisfied with your order due to any of the reasons listed below, you may request a return within 15 days of delivery.

Eligible Reasons for Return

We accept returns in the following situations:

  • Damage in Transit: If your item arrives damaged or broken due to shipping.
  • Wrong Product Sent: If you receive an item different from the one you ordered.
  • Manufacturing Defect: If the product has a manufacturing defect.

Please contact our customer support team at info@carpetlo.com within 15 days of delivery to initiate a return request.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  1. The item must be in its original packaging.
  2. The item must be unused, unwashed, and unaltered.
  3. The original invoice or valid proof of purchase must be provided.
  4. The return request must be submitted within 15 days of delivery.
  5. The product must be securely packed to prevent damage during return shipping.

Refunds

Once we receive and inspect the returned item, we will process the eligible refund.

  • Refunds will be processed within 7-10 business days after the returned product is received and approved.
  • The refund will be issued to the original payment method used for the purchase.
  • For cash-on-delivery orders, shipping charges are non-refundable.
  • Refunds may be subject to verification of the returned product and its condition.

Return Process

To request a return, please follow these steps:

  1. Contact our customer support team at info@carpetlo.com within 15 days of receiving your order.
  2. Provide your order number, reason for return, and clear photos/videos of the product, where applicable.
  3. Our customer support team will review your request and provide return shipping instructions.
  4. Once your return request is approved, securely pack the product in its original packaging.
  5. Ship the product back to us according to the instructions provided by our support team.
  6. After we receive and inspect the returned product, the eligible refund will be processed within 7-10 business days.

Return Address

CarpetLo
7/23G, Kirti Nagar, New Delhi 110015 India.

Contact Information

If you have any questions regarding our Refund & Returns Policy or would like to initiate a return, please contact us:

Email: info@carpetlo.com
Phone: +91-7290002541

Important Note

We do not offer exchanges. If you wish to purchase a different product, the recommended option is to return the eligible item and place a new order.

We reserve the right to modify or update this Refund & Returns Policy at any time without prior notice. The policy applicable at the time of purchase will govern that transaction.