Shipping policy
Shipping & Delivery Policy
Shipping Fees
We provide free shipping on all orders above $499 placed through our website. For international purchases, the product price does not include any customs duties, import taxes, VAT/GST, or other charges imposed by the destination country. Any such charges are the responsibility of the customer.
Order Processing & Dispatch
After your order has been successfully confirmed, we generally process and dispatch it within 48 business hours.
Delivery times depend on the product, destination, courier service, and local delivery conditions. As a general estimate:
- India: 3–10 business days
- International destinations: 10–25 business days
The estimated delivery period for your specific product is also provided on the relevant Product Detail Page.
During promotional campaigns, festive periods, peak shopping seasons, or periods of unusually high order volume, delivery may take an additional 5–7 business days.
Estimated Delivery Information
You can view the expected delivery timeframe for your order by entering your delivery PIN code on the product page. Delivery estimates are subject to product availability, courier coverage, weather conditions, and the serviceability of the destination address.
Order Confirmation
After completing your purchase, you will receive confirmation through the contact details provided during checkout. Depending on availability, this may include:
- An order confirmation email
- An order confirmation SMS
Please review your order confirmation carefully and contact our support team promptly if you notice any incorrect information.
Shipment Tracking
When your order leaves our facility, we will send you a shipping confirmation email and/or SMS containing the available tracking information.
You can use the tracking link or shipment number provided to follow your package and check its current delivery status.
Order Cancellation
An order may be cancelled only before it has been dispatched.
For cancellation requests, please contact our Customer Support team:
- Phone: +91 7290002541
- Email: info@carpetlo.com
Once the cancellation is approved, the applicable refund will be sent to the original payment method. Refund processing generally begins within 48 business hours after cancellation confirmation. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
Delivery Procedure
Our courier partners will attempt delivery according to their standard operating procedures.
In some cases, the delivery agent may request a valid government-issued photo ID or other required documentation to verify the recipient's identity, subject to courier policies and applicable local requirements.
If a shipment cannot be delivered because of an incorrect or incomplete address, recipient unavailability, or multiple unsuccessful delivery attempts, our support team or courier partner may contact you regarding the next available delivery option.
Additional & Import Charges
We do not add any hidden shipping fees to orders placed through our website.
For international shipments, however, the destination country may impose additional charges such as:
- Customs duties
- Import taxes
- VAT/GST
- Clearance fees
- Other government or carrier charges
These charges are not included in the product price or standard shipping cost and, where applicable, must be paid by the customer in accordance with the laws and customs requirements of the destination country.